Manage My User List

Keep Your User List Updated! 🔄

Regularly manage your user list to ensure you don’t have inactive users in Sociuu. You can manage your users directly in Sociuu or by downloading and editing the user list. Download the existing list from Sociuu or create a new one. Read more about this here. 🗂️

Update with New Users ➕

You can add more users to Sociuu:

• Go to the previous step ‘Creating my user list’ to see how to upload a new list.
• If you only want to add new users, ignore the ‘duplicate actions’.

Updating Existing Users 🔄

You can update existing users in Sociuu after altering and uploading the user list by Excel or CSV.

• When updating users, select the duplicate action:
  • ‘Add and update’ or
  • ‘Add and replace user groups’ (if you want to add new groups).

📝 Note: Choosing ‘replace’ will remove users from old user groups, ensuring they are only added to the new groups from your file.

Unsubscribed Users 🚫

You can find unsubscribed users in Sociuu. These users have previously unsubscribed from the Sociuu email, so you cannot send content to them.

To see them:

• Go to the User section in All Users and filter on ‘Subscribed’.

Delete Users 🗑️

You can delete users manually in Sociuu or by upload.

• If you want to delete a list of users by upload, simply include only the emails of the users you want to delete. 📧

When you delete users, they are scrambled, meaning they cannot be recreated, but stats will still be kept. If you need to add a deleted user again, simply follow the steps for adding a new user.

Need Help with Managing Users? 🤝

We know that managing the user list can be a big task. Your Customer Success Rep is always ready to support you with this task, so please reach out if you need help or guidance. 🌟

Learn more about deleting users here.🔗